We’re here to help
Keep the good
times going.
Need help with a Pro Claws machine or an existing placement? Tell our team what happened so we can follow up.
Email SupportRequest service anytime
Start with the code
on your machine.
Scan the machine’s service QR code to open its request form. Tell us about a refill, cleaning, repair, or payment issue, and send the details directly to our team.
If you’re using the general service form, have your machine ID ready. You can also request service from your partner account.
Open Service Request Form
A few details
help us help you.
Include your venue name and address, the machine’s name or identifier if available, and a short description of the issue. A clear photo can help us identify the machine.
support@getproclaws.com ↗A machine needs a refill or repair
Email the location and machine details, and describe what needs attention. If the machine is not working, please let us know what happens when you try to use it.
I have a payment or play issue
Include the venue, machine, approximate time, and amount involved. Please don’t send your full card number or other sensitive payment details.
I’d like machines for a new location
Use our machine request form to tell us about your venue. For a larger arcade, let us know you’re interested in Arcadia.